Refund policy

Return & Refund Policy

At Stickzy, we want you to be happy with your stickers and your experience with us. Since our products are small, made-to-order, and in some cases customized, we have a few specific guidelines for returns and refunds.

Returns

We accept return requests within 7 days of delivery for eligible products.

To be eligible for a return, the stickers must be unused, undamaged, and in their original condition. We may ask for photos or other information to verify the condition of the product.

To request a return, please contact us at stickzycoin@gmail.com with your order number and the reason for the return.

Please do not send any products back without contacting us first. We will provide further instructions if your return is approved.

Damaged, Defective, or Incorrect Orders

Please check your order when you receive it.

If your stickers arrive damaged, defective, misprinted, or different from what you ordered, contact us within 48 hours of delivery at stickzycoin@gmail.com.

Please include:

  • Your order number

  • Clear photos of the product

  • A photo of the packaging, if applicable

  • A brief description of the issue

Once we review the issue, we may offer a replacement or refund, depending on the situation.

If we made a mistake with your order or the product arrived damaged due to shipping, we will work to make it right.

Custom & Personalized Stickers

Custom, personalized, or specially made stickers are non-returnable and non-refundable unless they arrive damaged, defective, or significantly different from the approved design.

Please carefully review your customization details before placing your order.

If Stickzy makes an error in producing your approved design, please contact us and we will resolve the issue.

Non-Returnable Items

The following items cannot be returned or refunded unless they are damaged, defective, or incorrectly fulfilled:

  • Custom or personalized stickers

  • Used or applied stickers

  • Stickers that have been damaged after delivery

  • Sale or clearance items

  • Gift cards

Exchanges

Because our stickers may be made in specific designs, sizes, or quantities, we generally do not offer direct exchanges.

If you receive a damaged, defective, or incorrect product, please contact us and we will arrange an appropriate replacement or refund.

Shipping Costs

Unless the product is damaged, defective, or incorrectly fulfilled by Stickzy, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable.

Refunds

Once your return or refund request has been reviewed, we will notify you whether it has been approved.

If approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

If you have not received your approved refund after a reasonable processing period, please contact us at stickzycoin@gmail.com.

Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Email: stickzycoin@gmail.com

We’re always happy to help make things right when something goes wrong with your Stickzy order.